ServiceNow Sessions

Use Data, You Must: Leveraging Chef Data in ServiceNow

Speakers:

Brittany Woods, Automation Engineer, CARFAX

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As we have automated our processes, it has become more important than ever to maintain visibility into our systems. As part of that, harnessing the power of our data is on the forefront of all of our minds. Chef is a treasure trove of data. In contrast, ServiceNow acts as a pane of glass for incidents and events among your ecosystem. ServiceNow, in many cases, also houses change data and asset data about your ecosystem.

How can you marry the two? By integrating Chef with ServiceNow in different ways you can improve your visibility into your systems, improve ecosystem health, improve the accuracy of your asset data, and improve incident tracking and response. Join me as we discuss the many different ways you can integrate these two systems effectively to get the most out of your data, the benefit that will provide you, and why you would want to do this in the first place.

Automating ServiceNow Workflows with Chef

Speakers:

Pradeep Nair, DevOps Consulting Head, Relevance Lab
Pradeep Joshi, Director/Architect, DevOps, Relevance Lab

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Relevance Lab talks about its DevOps Consulting services with and Chef work that we have executed over the years. We talk about our solution with ServiceNow and Chef integrated for automating a spectrum of ITSM/ITIL tasks and use cases:

  • Resolving a typical ITSM incident like password reset
  • Provisioning of infrastructure stacks on any cloud
  • Feeding critical build and deployment information from Chef to the ServiceNow DevOps module to accelerate change management decisions.


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