Mozilla Sessions

It’s Only Hard Parts Now: Harnessing Community to Thrive in a World of Complexity


Nell Shamrell-Harrington, Mozilla

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We used to operate in a world of complicated technical systems - systems which, even if they were difficult to understand, were knowable. Over the past decade, however, we have transitioned from complicated systems to complex systems. A complex system and the way it integrates and interacts with other complex systems is not fully knowable by any one person, one company, or even one industry. The only way to operate within a world of complex systems is through cultivating a community of varying experiences, knowledge, and observations. Come to this talk to hear stories from technical communities - including the Rust Community, The Covid-19 Cyber Threat Intelligence League, and the U.S. Marine Corps Cyber Auxiliary - and how they work together to fulfill their missions not in spite of complex systems but through those systems. Learn how you can take lessons from these communities and apply them to your own.

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